Employee Claims


Redundant employees

If you have previously been made redundant and wish to submit a claim, please contact the team at Evolve at TCClaims@evolveis.uk who are assisting.


For online claim submission with the Redundancy Payments Service, please access the following link for further information:

https://www.gov.uk/claim-redundancy


A redundancy fact sheet can also be downloaded below which provides further assistance in securing a new role, what benefits you can claim and other useful sources of information. For employees submitting claims with the Redundancy Payments Service, please do so using the allocated case reference number CN10004861.


Update January 2024

Thomas Cook In Destination Management Limited


The Special Managers wrote to certain employees on 1 November 2023 to advise that funds from realisations were available for distribution to the preferential creditors of Thomas Cook In Destination Management Limited (TCIDM).


The Special Managers can confirm that the Liquidator issued their Notice of Declaration of Dividend to preferential creditors of TCIDM on 29 December 2023, with payments for claims being sent by cheque on the same date.


The Notice was issued, pursuant to Rule 14.35 of the Insolvency (England and Wales) Rules 2016, confirming the first and final dividend to preferential creditors of TCIDM. The preferential dividend rate was 100 pence in the pound and as such, the preferential creditors of TCIDM have been paid in full.


Please note that all preferential distributions were made by cheque and deductions were made for Income Tax and National Insurance Contributions where applicable.


If you have received a cheque and have queries in relation to your dividend please refer to the Special Managers’ letter as issued to you in November 2023 setting out the details of your claim.

  • If your query is in relation to tax deductions or you need to make a claim for overpaid tax, please contact HMRC directly. Contact details for HMRC are in their website
  • If you have any other queries relating to your claim, please contact the Special Managers’ employee agents, Evolve IS, by email to tcclaims@evolveis.uk.


If you believe that you were employed by TCIDM but you did not receive a letter from the Special Managers in November 2023, please contact Evolve IS, by email to tcclaims@evolveis.uk and provide any relevant documents which may support your claim.


Other Thomas Cook companies


It is possible that additional Thomas Cook companies may have funds available to distribute to their unsecured creditors in due course. For the latest information on distribution prospects for each Thomas Cook company, please refer to the Liquidator’s reports, the most recent of which is dated January 2024 and is available here.


Update November 2023

Thomas Cook Group Plc and MyTravel Group Limited


The Special Managers wrote to certain employees in July and September 2023 to advise that funds from realisations of certain Thomas Cook entities were available for distribution to preferential creditors. The relevant Thomas Cook entities are; 

  • Thomas Cook Group Plc; and
  • MyTravel Group Limited


The Special Managers can confirm that the Liquidator issued their Notice of Declaration of Dividend to preferential creditors of the above companies on 1 November 2023, with payments for claims being sent by cheque on the same date.


The Notice was issued, pursuant to Rule 14.35 of the Insolvency (England and Wales) Rules 2016, confirming the first and final dividend to preferential creditors of those companies. The preferential dividend rate was 100 pence in the pound and as such, the preferential creditors of those companies have been paid in full.

Please note that all preferential distributions were made by cheque and deductions were made for Income Tax and National Insurance Contributions where applicable.


If you have received a cheque and have queries in relation to your dividend please refer to the Special Managers’ letter as issued to you in September 2023 setting out the details of your claim.

  • If your query is in relation to tax deductions, please note that the Liquidator is obliged to deduct tax at 0T/S0T tax rates. This may mean you have been taxed at higher than your usual rate. If you have any queries in relation to the amounts deducted, or need to make a claim for overpaid tax, please contact HMRC directly. Contact details for HMRC are in their website
  • If you have any other queries relating to your claim, please contact the Special Managers’ employee agents, Evolve IS, by email to tcclaims@evolveis.uk.


If you did not receive a letter from the Special Managers in September 2023, then it is likely that your employer is not one of the companies listed above. If you believe that your employer is one of the companies listed above, please contact Evolve IS, by email to tcclaims@evolveis.uk and provide any relevant documents which may support your claim.


Update September 2023


Thomas Cook Airlines Limited, Thomas Cook Money Limited and Thomas Cook Services Limited


The Special Managers can confirm that the Liquidator issued their Notice of Declaration of Dividend to preferential creditors of Thomas Cook Airlines Limited, Thomas Cook Money Limited and Thomas Cook Services Limited on 8 March 2023, with payments for claims sent by cheque shortly after.


The Notice was issued, pursuant to Rule 14.35 of the Insolvency (England and Wales) Rules 2016, confirming the first and final dividend to preferential creditors of those companies. The preferential dividend rate was 100 pence in the pound and as such, the preferential creditors of those companies have been paid in full.


Following six months from the date of the dividend, all cheques which had not cleared were cancelled and the proceeds forwarded to the Insolvency Service, Estate Accounts Directorate, Unclaimed Monies Team, PO Box 3690, Birmingham, B2 4UY.


If you believe your cheque was cancelled, please submit a claim to the Insolvency Service. To make a claim, creditors should contact the Insolvency Service by email at: CustomerServices.EAS@insolvency.gov.uk and put the respective company as the subject.


The transfer of responsibility to the Insolvency Service is a routine step which requires the liquidator of an insolvent company to transfer unclaimed dividends to the agency six months after the cheques were issued. The agency will hold the funds for the next six years, after which it will return any money that remains unclaimed to HM Treasury, however, this does not affect creditors’ rights to claim funds after the six years has passed.


Update November 2021

In November 2021, the Liquidator and the Special Managers from both AlixPartners and Interpath (together, the Officeholders), launched the www.thomascookukliquidations.com (the Claims Site) to allow creditors to submit, review and progress their unsecured claims against the Liquidation companies.


In addition, the Liquidator will continue issuing updates to creditors and contributories detailing which Thomas Cook companies are likely to make creditor distributions. These updates can be accessed in the Liquidator’s Reports and Notices page. Details of what this means to you and guidance on the adjudication of your claims can be found in the information for creditors guide.


Former employees are not required to submit the following claims via the Claims Site:


  • Standard claims - Arrears of pay, pay in lieu of notice and redundancy pay
    • Any standard employment claims you have will have already been submitted to the RPS, who in turn have passed details of your claim to the Special Managers. If you believe you have an additional claim to make in relation to arrears of pay, holiday pay, pay in lieu of notice and/or redundancy pay, please contact Evolve at TCClaims@evolveis.uk.
  • Claims relating to Employment Tribunal awards
    • If you have an ongoing Employment Tribunal claim (i.e. where the Tribunal has not yet provided a decision), this is considered to be a contingent claim that has not yet been assessed. You are not required to submit your claim directly to the Special Managers for separate assessment.

      Once the Employment Tribunal has made their decision, and the RPS has been notified and paid their element of the claim (up to statutory limits), they will contact the Special Managers directly to confirm any valid claims. In this instance, the Special Managers will record these claims as having been proven and no further action is needed by you.

      If you have not lodged a claim with the Employment Tribunal and you are not a member of a trade union or if you are unsure as to whether you may be covered by any of the current judgments, you may wish to consider lodging a claim with the Employment Tribunal in order to protect your position. If you are legally represented, please contact your legal adviser for further information. If you are not legally represented, your local Citizens Advice Bureau or free legal advice clinic may be able to assist, should you require further information. For further information relating to the Employment Tribunals please access here.
  • Unpaid expenses
    • If you would like to submit an unsecured claim for unpaid expenses, please contact Evolve at TCClaims@evolveis.uk.


Former employees may submit the following claims via the Claims Site:

  • Loss of licence – If you are a former pilot of Thomas Cook Airlines Limited (in Liquidation) who became unable to work as a pilot and lost your licence, but have been unable to make full recovery of the expected compensation from Thomas Cook’s insurer.
  • Personal injury – If you have a claim for a personal injury incurred during the course of your employment (including claims associated with aerotoxicity).


For further guidance on employee claims, please refer to the information for creditors guide and the most recent FAQ.


Frequently asked questions



Other helpful links


Employee Fact Sheet
DWP Redundancy Fact Sheet
Retention bonus terms for employees