Thomas Cook Group Plc - Employees and Claims


HR Queries


To help direct colleagues to the correct support channels please see below the email addresses for HR queries and October payroll and expenses queries:



If you have been made redundant and wish to submit a claim, please contact the team at Evolve IS Limited at hello@evolveis.uk who are assisting.


For online claim submission with the Redundancy Payments Service, please access the following link for further information:

https://www.gov.uk/claim-redundancy


A redundancy fact sheet can also be downloaded below which provides further assistance in securing a new role, what benefits you can claim and other useful sources of information. For employees submitting claims with the Redundancy Payments Service, please do so using the allocated case reference number CN10004861.


Return of airport passes


The Special Managers understand that as part of your employment you may have been issued with an airport pass by your base station airport.


Please note that any airport passes are not the property of the company and remain the property of the relevant airport.


If you have been made redundant, please can you make arrangements to return any passes to the relevant airport as soon as possible, assuming you have not already done so.


If you have been retained as an employee by the company, please note in advance that, if you have a pass, it must be returned as soon as possible in the event that you are made redundant. If you are unable to return the pass this may have an adverse impact on your ability to secure future employment in the UK aviation industry.


P45 update

For any employees made redundant, please note that your P45 will be issued to you by post.


If you have been retained, please re-direct any queries you may have to your direct line manager in the first instance.


FAQ documents are provided below which are updated on a regular basis and should provide assistance with queries you may have.


Thank you for your patience and understanding at this difficult time.


Employee FAQ

Supplementary Employee FAQ 30 Sept 19

Supplementary Employee FAQ 4 Oct 19

Supplementary Employee FAQ 11 Oct 19

Supplementary Employee FAQ 18 Oct 19

Supplementary Employee FAQ 1 Nov 19

Employee Factsheet

DWP Redundancy Fact Sheet

Retention bonus terms for employees